Medical Assistance Program (Pty) Ltd
1. Responsible party
Medical Assistance Program (Pty) Ltd
Registration number: 2023 / 157118 / 07
Registered as a Private Company in the Republic of South Africa COR14.3
Medical Assistance Program (Pty) Ltd (“MAP”, “we”, “us”) is the responsible party as defined in the Protection of Personal Information Act (POPIA).
2. Purpose of the platform
MAP is an independent educational and support platform for people affected by haematological and oncological conditions.
MAP:
• Is not a medical service
• Does not provide medical advice
• Is not affiliated with any treatment facility
• Does not form part of clinical care
Participation is voluntary and does not influence medical treatment in any way.
3. Information we collect
We collect only the minimum information required to operate the platform:
• Name or display name
• Email address
• Login credentials
• Subscription and payment status (processed via secure third-party payment providers)
• Content you voluntarily post (forums, comments, messages)
• Technical data (IP address, device and browser information, cookies)
We do not require disclosure of diagnoses, treatment details, or medical records.
4. Health-related information
If you voluntarily choose to share health-related information on MAP, this information is processed only for the purpose of community participation and education.
Users are strongly discouraged from posting:
• Medical reports or laboratory results
• Referral letters
• Identity numbers
• Information relating to other identifiable individuals
5. How we use your information
Your personal information is used to:
• Provide access to the MAP platform
• Enable community interaction
• Deliver educational content
• Process subscriptions and payments
• Maintain platform security and functionality
• Communicate essential operational updates
MAP does not use personal information for unsolicited marketing.
6. Sharing of information
Information may be shared only with trusted third-party operators necessary to operate MAP, including:
• Website hosting providers
• Payment processors
• Email and infrastructure service providers
All operators are required to implement appropriate POPIA-aligned safeguards.
MAP does not sell or trade personal information.
7. Data security
MAP implements reasonable technical and organisational safeguards, including:
• Secure hosting infrastructure
• Encrypted connections (HTTPS)
• Restricted administrative access
• Regular system and security updates
While no system can be guaranteed to be completely secure, appropriate measures are in place.
8. Your rights
In terms of POPIA, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion or anonymisation where legally permissible
• Withdraw consent where applicable
9. Information Officer
The Information Officer for Medical Assistance Program (Pty) Ltd is:
Information Officer: Director – Medical Assistance Program (Pty) Ltd
Email: privacy@medicalassistanceprogram.co.za
Registered office: 9 Berry Place, Moreleta Park X 27, Gauteng, 0044 COR14.3
10. Changes to this policy
This Privacy Policy may be updated periodically. Material changes will be communicated on the platform.